ISBN: 1 84057 748 7
Published Date: 06/01/2015
This report documents findings from independent research which looks at customers' views of supply pipe ownership, the extent to which they feel industry adoption is necessary and whether they are willing to pay for it.
A robust programme of qualitative and quantitative research was undertaken with householders and businesses (from SMEs to large businesses) across England and Wlaes. Private landlords, housing associations amd local authorities were also consulted. In addition, desk research was undertaken which directly fed into the design of the main research programme materials.
The report provides some valuable insights into customers' views and makes recommendations on what companies can do now to educate customers on the current supply pipe arrangement and their current supply pipe repair policies; provides guidance on what customers are willing to pay should the transfer happen and outlines the service customers will expect to receive.